On today’s episode, we welcome Pat Williams. Pat was the keynote speaker at the 2016 AWT Convention and that is one of the many things he does so well. Pat is a basketball Hall-of-Famer and currently serves as co-founder and senior vice president of the NBA’s Orlando Magic. As one of America’s top motivational speakers, he has addressed thousands of executives in organizations ranging from Fortune 500 companies and national associations to universities and nonprofits. Pat is also the author of over 100 books, his most recent title being Success Intersection: What Happens When Your Talent Meets Your Passion. Pat is an expert on the topic of leadership, building teams and dreaming big. In this episode, he shares his wisdom and insight into what makes a great leader and why we should all be living in our sweet spot! We hope this episode will inspire you to be a better water treater, a better leader in the industry and an avid chaser of your own dreams.
Today on the show we welcome Justin Roff-Marsh, Founder of Ballistix and author of The Machine: A Radical Approach to the Design of the Sales Function. When was the last time you thought about sales? About how it is managed and who does what job? And whether the method you’re using is really the best method? As water treater’s, our job is to go out there and sell what it is that we do. But if you really look at the way we do sales and the systems in which we do sales, it hasn’t changed all that much since the dawn of time! Yet everything else has... Justin is someone who has re-designed the sales process by taking a whole new approach to the way in which companies sell. In his book, he delves deep into the world of sales functions; looking at how and why we’ve been approaching sales in the same way for so long and how you can break these models a part and improve them to benefit of your own sales practice today. In this episode, we chat to Justin about the key concepts in his book, about some of the things we take for granted in sales and what we can do better in this field.
Being a water treater, that’s easy… Well, maybe not. However, I have found it easier than running my own business. As with everything, you don’t know what you don’t know. So, when I learn something, that I didn’t know, and it works, I want to share it with you.
About 3 years ago, we started using a program at my company called EOS, The Entrepreneur Operating System. This system was introduced in a book called Traction by Gino Wickman. Gino explains that EOS is like an operating system you would use for you computer, like Windows. Your company is the program that will run on that operating system, like Word (yes, I am a PC guy.) The EOS system has five books within the series. On today’s show, we have the author of the second book in the series “Rocket Fuel,” Mark Winters. Mark is one of the best facilitators of the EOS system out there! He explains EOS and how different people in our company have different talents. By properly utilizing these talents we can energize our company with “Rocket Fuel” to get to the next level and beyond. Please join me for my interview with Mark Winters.
Today on the show, we welcome Chris Nagle. Chris has a background in water treatment and today works at Evapco, one of the largest cooling tower manufacturers in the world. Have you ever heard the term white rust? It is a problem that many water treaters face and is the topic of this episode today. In a nutshell, white rust is the galvanizing coming off of a cooling tower. Galvanizing is a coating of zinc over the steal surface, which is done so that the zinc corrodes instead of the steel below it. White rust is the premature corroding of that zinc and this is a serious problem, one that it often blamed on the water treater.
Evapco have been doing an amazing job at teaming up to gather and share information on white rust and how we can help solve this issue in new ways, together. Chris has a unique perspective and a wealth of insight on the topic of white rust and today, he explains the process of galvanizing and passivation and the challenges white rust has placed on the industry today. Chris shares some of the fascinating things Evapco are doing to help solve this issue and provides some great advice for water treaters on how to prevent and manage white rust.
My guest today is one of the pastors of my church, Clay Scroggins. Clay wrote a book called “How to Lead When You’re Not In Charge, Leveraging Influence When You Lack Authority.” The book is unique in several ways, it is the story of how he began to lead when he wasn’t in charge and, the reason that really caught my attention, it is a book written for all of us. Not just the leaders who are already in charge.
The wisdom in this book will allow you to start taking charge of things that you may not even realize you are in charge of. It will help you stand out and grab the attention of those who are in charge. Simply put, this book will help you advance your position regardless of where you are in the organization. As Clay says so very well, “you don’t have to have authority of something to be in charge of something.” All of this being said, Clay is a pastor so there is scripture in this book. He draws reference from the bible to help explain his ideas. If you don’t like that part, don’t let that bother you because the “nuggets of gold” you will find in this book are ones that I have never seen presented to an audience other than existing leaders. Folk’s this book will help your career and your relationship with your boss!
Please enjoy my interview with: Clay Scroggins.
Today on the show, we welcome one of the leading experts on the topics of reverse osmosis – Wes Byrne. Reverse osmosis (RO) is a relatively new technology whose applications are rapidly growing. Wes Byrne is the perfect guest to tackle RO as he has literally written the book on reverse osmosis titled: Reverse Osmosis: A Practical Guide For Industrial Users. Wes’s book is a go-to guide in the industry and is hugely valuable to design and process engineers working for RO equipment manufacturers, engineering companies and those who are responsible for the operation of an RO system. Wes has been working with RO for forty years in the fields of design, engineering, field support, monitoring, piloting, troubleshooting and new product development. His forte, however, is fixing troublesome RO units. In this episode, Wes explains what RO is, what we should be looking for in order to troubleshoot and why RO is a miracle process for today and the future.
Have been a trainer for The Association of Water Technologies for several years, I have picked up a few tips to help attendees. This episode is a special episode of Scaling UP! where I try to help those attending the Technical Training by sharing some of these tips.
Members of the Scaling UP! Nation! have asked me questions on working within the LEED system. LEED stands for Leadership in Energy and Environmental Design. Rather than answer those questions directly, I talk with Charlie Cichetti of Sustainable Investment Group for his point of view.
Today on Scaling UP! we re-welcomes Mark Lewis, CWT. On this episode, Mark takes the interviewer position and asked me questions. As different as this experience was, I found it very interesting to be on the other side of the mic. Mark also joins me for a Pinks and Blues section, that I’m sure will not be forgotten anytime soon.
Our guest today is Taylor Technologies’ Chris Golden, CWT. Chris is a great resource to the water treatment community as a water testing expert. He also provides a great perspective to our industry because he was a water treater himself.
In this episode, we will hear about several articles Chris wrote that deal with the opposite of treating equipment. He addresses what will happen if you don’t treat equipment. Chris has found that this approach sometimes creates a better understanding when explaining how vital our services are. He also tells us about his career as a water treater and throws in a few tips on testing.
Today on the show we welcome Dick Hourigan. Dick is a Retired US Army Special Forces Lieutenant Colonel and an Analytical Chemist who has been in the water treatment industry since 1973. After being retrenched from his job in 1992, Dick founded Richard Hourigan Inc., as an Illinois water treatment company serving Illinois and southern Wisconsin customers. In 2007, Dick also launched his own website, www.RichardHouriganInc.com and in 2009 opened www.TheWaterTreatmentStore.com to sell his water treatment products on the global market. In 2010 Dick also opened www.MissedPerceptions.com, which is a blog that serves to facilitate communication with global customers. 2018 will mark the 45th year of Dick being in the water treatment industry. He has had a lot of unique experiences and today shares the trials and the triumphs of being a water treater for the most part of his life. There is so much value in hearing the experience of others in this industry and in this episode, Dick walks us through his first jobs, the process of starting his own company and encourages us to never give up and to do whatever you do, well.